Frequently Asked Questions

Below are answers to some of the frequently asked questions we get.  If you don't find the answer to your questions please contact us directly at info@themakermill.com

Q: What is The Maker Mill?

A: The Maker Mill is a community makerspace and STEM enrichment center for kids, teens and parents located in North Andover, MA.  We provide an immersive open space that encourages creativity through exploration with the latest technology and STEM educational tools.  Our workshops, Fellow program and exploratorium space have been uniquely designed to spark the natural curiosity and problem solving abilities in all of us.


Q: What is the target age range?

A: The Maker Mill has opportunities for kids, teens and parents.  Depending on your interests, there's something for everybody.  We also host special events that bring makers and education experts from across the country. 


Q: Can I host a birthday or other special event at The Maker Mill?

A: Yes, we love to host birthdays and special events.  There's no better way to learn and explore than with a group of friends.  See our parties page for more information on the types of parties we can host.


Q: Do you offer child care services?

A: Unfortunately, we are not a licensed childcare facility in the state of Massachusetts.  We encourage parents and children in K - 3rd grade to explore The Maker Mill together.  For kids and teens in 4th grade + we do offer Drop-Off or Memberships options.  Kids and teens in our Drop-Off or Membership plans must be comfortable and willing to come to The Maker Mill alone.  Our Mentors and Fellows are available for questions and in case of emergency.   


Q: How can I get involved or work at The Maker Mill?

A: The Maker Mill encourages community involvement in a variety of ways.  Our Fellow program is great for sharing your skills through workshops or events.  We also have mentor and internships available.  See our Get Involved page for more information and forms to get started.


Q: Are there off-site offerings that The Maker Mill can provide?

A: We are exploring various options for providing workshops or introductory sessions at off-site locations such as schools or clubs.  If you have a need and would like to discuss how to bring The Maker Mill to your location please contact us directly at info@themakermill.com

 


Q: Can I sit in on my child's workshop?

A: Parents or guardians are always invited to sit in on the workshop space permitting.  We also have adult workshops and events in the planning stages that can provide a similar learning experiences as our youth sessions.


Q: How do I keep up with the events and activities at The Maker Mill?

A: We have a variety of channels to help you stay informed.  We encourage you to sign-up on our homepage for our mailing list and newsletter.  You can also see what's happening on Facebook and Twitter.


Q: Does your space accommodate children with special needs?

A: Our location is handicapped accessible and we have built-out our labs and Exploratorium to make the experience fun and enjoyable for all.  Unfortunately, we do have limited staff for assisting those with special needs so we encourage parents to be available during your child's visit. 


Q: Is there guest wireless and a waiting area?

A: We offer complimentary guest wireless and have designed a parent lounge for those times when you are not exploring with your children. 


A: For Weekly workshops that meet during the school year, you may request a credit or full refund up to one week (7 business days) before the first day of class minus a $5.00 processing fee.

For School Vacation Workshops (Example: Holidays, February, April, and Summer Works), you may request a credit or full refund up to two weeks (14 business days) before the first day of class minus a $5.00 processing fee. After this time, no refund or credit will be issued.

 

Q: What is the refund policy for Workshops & Vacation Classes?


Q: What is the Make-up session policy for workshops?

 

A: Make-up sessions will only be provided if The Maker Mill cancels a Workshop due to weather or instructor illness. 

 


Q: My Child is in a Workshop and their sibling would like to stay and play in the open are, is there a charge?

A. We offer discount of 1/2 off the drop in fee for siblings to stay and play.

 


Q: What is the Late Pick-Up Policy for Summer Programs & Drop-Off's?

A. We close at 5pm after summer programs & do not offer late pick-up, we charge $15.00 per child for every 15 minutes you are late.